New Patients

Woodridge Clinic

What our patients should expect of us:

  • The care of our patients is our first concern
  • Patients receive the best care when they work in partnership with their physicians
  • We will listen to your explanation of why you came to see us and take into account your previous and current health conditions
  • We will make sure that your treatment plans are clearly communicated
  • Keep you up-to-date on all your vaccines and preventive screenings
  • Give you information about classes, support groups, or other services that can help you learn more about your condition or stay healthy
  • Work with colleagues in the way that best serves patient' interests
  • All health care providers on your care team will receive all information related to your health care

Our expectation of our patients:

  • Be a partner in your care
  • Be prepared for your appointment
  • Make every effort to use the patient portal to obtain lab results, request refills, send a secure message, etc.
  • Comes to each visit with any updates on medications, dietary supplements, or remedies you're using
  • Let us know if you saw another health care provider so we can help coordinate your care
  • Keep scheduled appointments or call to reschedule or cancel as early as possible
  • Labs/Diagnostic Imaging to be completed within 14 days of receiving the order
  • If referred to a specialist, please call to make an appointment within 24-48 hours of receiving the referral
  • Follow the plan we have agreed is the best for your health
  • Please contact us before going to the emergency room
  • Give us feedback to help us improve our care for you

Appointments:

  • You should arrive 10 minutes prior to your scheduled appointment to allow for enough time to complete the check-in process
  • All patients are required to bring all of their medications prescription and over the counter to each appointment
  • If you arrive after your scheduled check-in time, you may be asked to reschedule your appointment and may be charged a late cancellation/no show fee
  • We request twenty-four hour notice of cancellations for all schedule appointments or you will be charged $25 fee for your missed appointment
  • If you cancel without notice, you'll be subject to a $25 cancellation fee
  • Patient who do not show for an appointment more than three times within one year may be asked to find medical care with another practice

Referrals:

  • If you are asked to follow-up with a specialist, please call to make an appointment within 24-48 hours. Referrals are only good for 3 months from date written. Please make sure you keep your appointment with your primary care physician as well

Blood Work/Labs:

  • After completing your lab work your results should be available with 7-10 days. If you do not hear from us or see your results on the patient portal after that time, please call our office

Telephone Calls:

  • Our staff will be available to answer your questions and schedule appointments during regular office hours. For Clinical questions, please ask to speak with the Nurse during regular business hours

After Hours Calls:

  • All calls will be responded to within  30 minutes.  Please do not call after  hours for a  refill or general questions

Prescription Refills:

  • Must call or use patient portal for refills - 3 months is the maximum a prescription will be written for. Please make sure to take all your prescriptions as prescribed.

Forms  (School,Camp, Sports):

  • Forms should be brought with you to your appointment. If you recently had a physical and need a form filled out please, please allow 2-3 business days to complete

Fees and Payment:

  • All fees are expected at the time of service. For larger balances, a payment plan is available (Cash, CC, or checks)

Insurance:

We accept most insurance. Learn about your health care coverage by visiting their website or contact them if you have any questions about your benefits.

Hospital Admission and Emergency Care:

  • Our physicians on call handle after hours calls and hospital admissions and provide excellent continuity of care.


Same-Day Access/Walk-In Access:

  • We welcome individuals of all ages that are in need of routine/urgent care for non-life threatening conditions


Patient Forms:

Please print and fill out these forms so we can expedite your first visit:

In order to view or print these forms you will need Adobe Acrobat Reader installed. Click here to download it.

Hospital Admission and Emergency Care

Our physicians on call handle after hours call and hospital admissions and provide excellent continuity of care.